This website is operated by Pieroth Wines Pty Ltd (“Pieroth”) of Unit 1B 2-6 Orion Road, Lane Cove West, NSW, 2066, ABN 81 448 909 867, Producer Wholesaler Licence No. LIQW800502526 and Packaged Liquor Licence No. LIQP700383453
Acceptance of Terms and Conditions
By accessing and using our Website or by placing an order through our Website, Licensed Premises, Event Show Stands or Home Wine Tasting Experiences, you agree that you will be subject to and will comply with these terms and conditions.
Pieroth reserves the right to amend these terms and conditions at any time without notice.
If you have an order accepted by us, the terms and conditions in force as at the time of that acceptance will apply to your order.
To Purchase Liquor, You Must be Over 18
The NSW Liquor Act 2007 prohibits the sale of liquor to persons under the age of 18 years. When placing an order, you will be asked to confirm that you are 18 years of age or over and to supply your date of birth. It is a condition of purchase that you verify that you are 18 years of age or over. If you do not confirm that you are 18 years or over, your order will not be processed.
The sale of liquor pursuant to the offer to purchase is made at our licensed premises attached to the licence number LIQP700383453 at Unit 1B, 2-6 Orion Road, Lane Cove West NSW 2066. Accordingly, your offer to purchase is subject to acceptance of your certification and evidence of you being over 18 years of age, the availability of stock and the liquor which is the subject matter of your offer being ascertained and appropriated at the above-mentioned licensed premises.
Responsible Service of Alcohol
It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. To order from Pieroth you must be 18 years of age or over. If buying wine or booking a wine tasting experience as a gift, the recipient, and all participants in a wine tasting experience, must also be 18 years of age or over. We reserve the right to cancel or refuse delivery if you or the recipient does not produce acceptable proof of age documentation upon delivery confirming that they meet this requirement.
An acceptable proof of age document means a current:
- driver’s or rider’s licence or permit (issued by an Australian State or Territory or any foreign country);
- Australian passport or a foreign passport issued by another country;
- NSW Photo Card (issued by Roads and Maritime Services NSW);
- proof of age card issued by a public authority of the Commonwealth or of another State or Territory for the purpose of attesting to a person’s identity and age;
- Keypass (over-18) identity card issued by Australia Post; or
- approved NSW digital driver licence.
By placing an order with us you:
- Confirm that you are 18 years or older;
- Acknowledge that it is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years; and
- Warrant that you are not obtaining alcohol on behalf of a person under the age of 18 years.
Acceptance or Cancellation of an Order
A contract binding on Pieroth only comes into existence upon the acceptance of the offer by the Licensee of Packaged Liquor Licence No. LIQP700383453 at our licensed premises which is situated at Unit 1B, 2-6 Orion Road, Lane Cove West, NSW, 2066. However, we reserve the right to accept or cancel any order in part or in full for any reason including but not limited to:
- if the requested product is not available
- if there is an error in the price, product or advertised material
- if there is an error with a voucher or promotional code redeemed
- if there has been a breach of our terms and conditions in relation to the order
In the event that stock is unavailable, we will do our best to supply stock of equal or better quality at no extra cost.
If we cancel an order placed through Pieroth, then we will endeavour to notify you of the cancellation within a reasonable period of time. If any payment has already been taken for the order, then the full payment amount will be refunded to your original payment method.
You must pay the fees and charges owed using one of the following methods: credit card, cash, cheque, direct deposit, or Pieroth Gift Voucher. In placing an order through us, you authorise Pieroth to debit the amount owing on the accepted order from your nominated payment method. In the event that we are unable to successfully process your payment for your order in a reasonable amount of time, then Pieroth reserves the right to cancel your order.
Where you have an account credit with us, we will debit this from your order total before any other payment method is processed.
Fees & Charges
Unless otherwise agreed to in writing by Pieroth, we will charge you the full purchase price of each product that is ordered along with the freight and delivery fee provided to you at the time of ordering and GST where applicable.
You acknowledge that Pieroth is not obligated to match any prices for any products, including matching any prices for a product that is available through an alternative offer.
Prices for products change from time to time, however, once we have accepted your order, we will not change any prices that apply to the products in that order.
Cancellation of Orders
Payment in full must be received by Pieroth before goods will be delivered. All orders have a cooling off period of 10 days from order date. If you change your mind within this 10 day period we will organise a pick up of the goods at no charge to you, and you will be refunded once the goods are returned to our Sydney Warehouse.
Risk and Title
- Title to the goods passes to you upon Pieroth being paid in full for the order
- Unless authority to leave (ATL) has been specified, our delivery agents will seek to verify your identity and you are over the age of 18 years
- Risk in the goods passes to you upon delivery of the goods to the delivery address, or in such manner as instructed by you.
- Where you have instructed Pieroth to use an ATL with the carrier, then those goods are left at your address or your preferred ATL site, at your own risk, and the responsibility and title of these goods passes to you.
Return of goods outside the cooling off period will be accepted within 30 days from order date. Your Wine Consultant or our Customer Care team must be contacted on 1800 PIEROTH to arrange return and pick up by our carrier from the original delivery address, at Pieroth’s cost.
- The wines must be in good condition and not opened and include all FOC (Free of Charge) items.
- We will allow a 1 bottle tester where the return is due to the wine quality being questioned. All other wine must be returned in full. Any wine which cannot be returned in full and in good condition will not be refunded, and FOC items not returned will be charged.
- The delivery fee for returns outside the 10 day cooling off period will not be refunded.
Freight and Delivery
We endeavour, with the assistance of our Distribution companies, to have products delivered across the country. Delivery times will vary depending on the address location and whether someone is home. Deliveries will take place between 8AM up until 7PM from Mondays through to Fridays. Our Wine Consultants will discuss delivery of your order with you and receive your instructions on how best to deliver the wine, and specifically receive your approval to leave (an ATL – authority to leave) the goods in a particular spot at your address, in those cases where you may not be at home for prolonged periods and you do not wish our carrier to leave a calling card for you to arrange pick up on a future date.
We are required by law to give written instructions to our carriers as to how they may deliver, and that the person receiving the goods at the delivery address is over 18 years of age and has assumed authority to receive the goods.
A delivery fee is charged on all orders which varies depending on the point of delivery and the quantity of product being delivered. Unless otherwise agreed to by Pieroth in advance, a delivery will not be made until we have received payment in full for the order being delivered. Pieroth reserves the right to cancel an order or suspend a delivery at our discretion. In those cases where an order has been cancelled outside the 10 day cooling off period but delivered, and a customer requires a refund, the delivery fee will not be credited and refunded.
In the event of breakage, Pieroth will, at our discretion, replace the items if you notify us within 7 days of delivery or 30 days of purchase (whichever is sooner). To notify us you must contact our Customer Care team on 1800 PIEROTH or firstname.lastname@example.org
In the event that the product is no longer available, we will do our best to supply an alternative of equal or better quality at no extra cost. If the replacement wines are not to your satisfaction and you would like to request a full refund, our standard return terms and conditions will apply.
3 Year Guarantee
At Pieroth, we pride ourselves in being able to offer premium quality wines from around the world and being in a position to say there is no risk when you order wines from Pieroth.
We believe our product to be ‘par excellence ‘and a clear sign is our guarantee which is 3 years from the date of purchase. The quality of our wine, if stored properly, will age and develop over time and, as with all good wines, the flavours and aromas may change as they age. If you feel you have a quality issue with your wine, our Customer Care team would be happy to discuss an exchange or credit to your account, at Pieroth’s discretion (which can be used against your next order).
Home Wine Tasting
Through our unique Home Wine Tasting Experience, our Wine Consultant comes to you, and allows you to taste our special wine range before you buy, and even then, if you find your taste has changed when you receive our wine, you have 30 days in which you can contact our Customer Care team at 1800 PIEROTH and we will be happy to discuss an exchange or credit to your account.
At all Home Wine Tasting Experiences the tasting wines are supplied gratis for the purpose of the wine tasting experience only. The bottles used to supply the wine for tastings remain the property of Pieroth and will remain in the possession of Pieroth and returned to its licensed premises by the Wine Consultant on the completion of the Experience.
The payment for the Experience applies exclusively to the purchase of the single bottle of Pieroth’s Flagship Wine purchased as part of the Experience, and our Wine Consultant’s services and expertise for attending and conducting the Experience.
Representations of Goods
Although we aim to include the most up-to-date pictures of our products on our Website and marketing materials, pictures are for illustrative references only and should not be relied upon.
Promotions and Special Offers
Any specials, promotions, clearances, special offers or discounted items we advertise or offer to you are available only while stocks last unless we state otherwise.
Privacy and Personal Information
The personal information we collect from you generally includes your name, address, telephone number/s, email address and information required for order processing and payment. We may also collect information from you concerning your preferred wine type/s or other related products or services.
We collect your personal information through a range of sources including information you provide over the telephone to our Wine Consultants or Customer Care team, surveys and questionnaires you complete, and at our related events and functions.
Privacy & Security
Cookies are small pieces of information sent by a web server and stored by your browser on your computer’s hard drive so it can be read back later from that browser. This allows your browser to remember some specific information. Most browsers automatically accept cookies, but you can usually change your browser settings to prevent this.
Content and Intellectual Property
The copyright, trademarks and other intellectual property rights contained within this Website are owned or licensed to Pieroth. All information provided on this Site was derived from sources which we believe to be accurate and is provided in good faith. We will not be held liable for any claim or loss resulting from any action taken, or reliance made by you on any information, material or advice provided on the Site, or for any incorrect or misleading information provided on the Site.
You acknowledge and agree that the content on this site is only intended for your own personal, non-commercial use and you may only download, print or use content for this purpose. You must not use any of the marks or trademarks appearing on the Website or our name or the names of our related bodies corporate without our prior written consent.
Pieroth reserves the right to change, update or terminate the Site and Content or any part thereof at any time at our absolute discretion, without notice or liability to you.
Wine (and any liquor product we may sell from time to time) being an alcohol product, requires sensible moderation, and we strongly recommend a balanced intake. We do not make, and have not made any warranty or representation as to the suitability of any Products we supply for any particular purpose, and to the fullest extent permitted by law, we will not be liable for any loss, damage to property, personal injury or death, arising from or in connection with the use of any of our Products by you or any third party. You use our Products at your own risk.
You must not use this website for any activities that breach any laws, infringe a third party’s rights or knowingly transmit any viruses, worms, or malicious code.
This Website may contain links to external websites that are not operated by us or our related associate companies. These links are provided for your convenience only and we make no endorsements, expressly or implied, regarding the products or services provided on those websites. We make no representations or warranties or have any responsibility or liability for the contents of those sites.
All information, advice or other data on this Website is provided as general information only and should not be relied upon. Pieroth attempts to be as accurate as possible and uses its best endeavours to ensure, but does not itself warrant, that any information provided by its suppliers, including in relation to product descriptions or other content of this website, is accurate, complete, reliable, current or error-free.
We make no representation and give no warranty or undertaking as to the timeliness, accuracy, completeness, effectiveness or reliability of the Site or its Content for any particular purpose.
We will not be responsible or liable for any loss, damage, injury or other claim or outcome arising from your reliance upon the Site, or the Site’s inability to meet your needs.
You must ensure that your access to the Site is not illegal or prohibited by laws which apply to you.